Our Returns Policy

At Musicroom Australia we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

For Books and Sheet Music:
If for any reason you are displeased with your purchase, you can return it to us in its original condition, within 30 days, and we will send you a full refund for the price you paid for the item.

For all other items:
We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days, we will send you a full refund for the price you paid for the item.

Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges for defective items:
If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

To return an item
To return an item, please contact our Customer Service team by e-mail at orders@musicroom.com.au or by telephoning or faxing the numbers set out below quoting your Musicroom order number. You will be provided with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders - without it we cannot provide a refund! Enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address at the bottom of this page.

The return address is:

Musicroom Australia
Returns Department
PO Box 1025
Richmond North
VIC 3121
Australia


Phone:
1300 766 640

For your protection, we recommend that you use a recorded-delivery service.

Full Terms and Conditions