I can't hear the music when I click the 'Play' button
Please check that your speakers are connected to your computer, that any external power source for the speakers is plugged in, that they are switched on and that the volume is up.
Try changing the playback device. You can do this by clicking on the 'Choose Playback Device' button on the Scorch toolbar and trying the various devices listed there in turn.
Check that your MIDI playback device is not muted and that the volume slider is not lowered to an inaudible level. To check this, please double-click on the small speaker icon in the bottom right of your screen, on the taskbar. This should bring up a window containing various volume sliders. Depending on your particular soundcard, one or more of these will be labelled 'MIDI' or 'Synth' - please make sure that the volume slider for these devices is at a reasonable level and that the 'mute' box for each is not checked.
Please contact firstname.lastname@example.org or call +44 (0)1284 725 725 (9am-5pm GMT Mon-Fri) if you require further assistance.