Terms and Conditions

All rights including copyright in the content of these Musicroom web pages including all Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are owned or controlled by Music Sales Pty Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Musicroom.com or using this Web site for individual non-commercial use. Any other use of materials on this Web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of Musicroom.com.au is strictly prohibited.

Conditions of Web Site Use

Governing Law and Contract Formation

No contract will subsist between you and Musicroom Australia for the sale by it to you of any product unless and until Musicroom Australia accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Musicroom Australia sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in Australia. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of Australia, and you and Musicroom Australia irrevocably submit to the non-exclusive jurisdiction of the Australian Courts.

Musicroom.com.au is a division of Music Sales Pty Ltd
Registered No.
Registered in Australia
Registered Office: 4th Floor, Lisgar House, 30-32 Carrington Street Sydney, NSW 2000, Australia
Music Sales Pty Ltd is a member of the Music Sales Group Of Companies.

Ordering

We aim to ship all items within one working day of receiving your order, though we cannot guarantee this. The vast majority of titles displayed at the Musicroom Australia Web site are held in stock by us; where they are not in stock we make every effort to display this information before you place your order.

We will send you an email to confirm your order has been received and whether or not it has been accepted. At anytime, you can see the status of your order by going to the Order Tracking page in Your Account, or by emailing orders@musicroom.com.au with a request. Be sure to include your order reference number.

Price and availability information displayed on the Musicroom.com.au web site are subject to change without notice.

Shipments outside Australia may be subject to local import charges and taxes, which are the responsibility of the purchaser.

Discounts and Special Offers

All discounts, special offers and promotions are subject to availablity, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, Musicroom Australia reserves the right to decide which will be applied.

You may not combine any discount obtained through one of our special accounts (such as our Educator’s discount) with any commission you may receive through an Affiliate Agreement between yourself and Musicroom.com.au.

Musicroom Australia will monitor sales coming from Affiliate links on a regular basis; if we suspect that an Affiliate has received an Affiliate commission and a discount on the same order we will cancel the applicable Affiliate commission and may end the Affiliate relationship between the Affiliate in question and Musicroom Australia.

These Terms and Conditions do not affect your statutory rights

Our Returns Policy

Please choose carefully. At Musicroom Australia we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

We refund the value of the goods where they are:

  • Faulty
  • Have been wrongly described
  • Are different from a sample shown to you, or
  • Do not do what they are supposed to

We do not normally give refunds if you:

  • Simply change your mind, or
  • Make a wrong decision.

For Books and Sheet Music:
Musicroom Australia will refund or exchange goods providing that the returned goods are in re-saleable condition and an original proof of purchase is presented within 30 days from receiving the package.

For DVD's and CD's
DVDs, CDs and other items that are shipped sealed or shrink-wrapped must be returned in original sealed, unopened or shrink-wrapped condition within 30 days from receiving the package.

For all other items:
We accept the return of all other items only if they are and in their original condition. If you return goods, as detailed below, we will send you a full refund for the price you paid for the item.

Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
Delivery charges for defective items:
If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

To return an item
To return an item, please contact our Customer Service team by e-mail at orders@musicroom.com.au or by telephoning or faxing the numbers set out below quoting your Musicroom order number. You will be provided with a Returns Number which you must include when sending back your order. This Returns Number is a requirement for all returned orders - without it we cannot provide a refund! Enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address at the bottom of this page.

This returns policy does not affect your statutory rights.

The return address is:

Musicroom.com.au
Product Returns
Unit 3 Bankstown M5 Business Park
17 Willfox Street
Condell Park
NSW 2200
Australia

Phone:
1300 766 640

Full Terms and Conditions