Frequently Asked Questions

For the most up to date information and for estimated delivery times, check your order's status on the Order History page (you will need the email address and password you used to set up your account):

If it says Completed then we have sent it out. Please note it can take several weeks for Airmail orders to reach Australia from the UK.

If it says Processing then we may be waiting for more stock - contact us to find out.

If you didn't sign in or set up an account when placing your order, please check your email. We send you regular updates on the progress of your order, including when it has been dispatched.

For all in-stock and print on demand items and special order publications we give an estimated delivery date in your confirmation email. Please note however we do not give a due date for items that are shown as ‘On order, usually ships in 2-4 weeks’ as these are currently out of stock. 

Digital Sheet Music is immediately available after placing your order. You can access it in your Digital Content Library.

See also:

For deliveries to Australia:


  • $10 for the first item. $3 for each additional item,
  • FREE for orders over $198

DHL Express

  • From $33
  • FREE for orders over $598

Visit our Delivery Rates page for more information on delivery methods and times.

For deliveries to other countries, please select your country below:

The easiest way to get in touch is by filling out the form on the Contact Us page.

You can also:

Send an email to

Telephone our UK call centre on 44 1284 725 725 (21:00 to 3:00 AEDT)

For full contact details, visit our Contact Us page

Yes. You can return most items to us within 30 days of delivery for a full refund. Please see our Returns Policy for detailed information on how to return items.